My husband and I decided to purchase long-term care insurance as we have witnessed the experiences of numerous family members and family friends with a wide range of in-home assistance needs and nursing home needs. Working with Jess Wilson, we were able to find a policy with a highly rated insurer that provides benefits for both situations. Jess patiently and meticulously worked with us to find an affordable plan that meets our needs.
We're new to long term health care. . . . Jess Wilson stepped us through the complicated procedure and helped us both see we were getting the best product for our buck, with even better benefits than the federal government provides - being a retired federal worker. We had to compare and understand each process so we could make the best decision. It took many hours and even more calls back and forth to make that decision and Jess was very willing and capable of answering every question. He followed up with every change and concern. We now have our long-term care insurance policy and all of our concerns have been met. We are both very happy with the end result. Jess should be commended for being a great informed team member and one of the best customer service representatives you have. I have dealt with every kind of attitude being in the DOD and Jess handled himself very professionally.
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